Terms & Conditions
You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use modani.com only with involvement of a parent or guardian. Modani.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Shipping Delays
Delivery estimates are “good faith” estimates only. Modani will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.
Terms of Sale
Merchandise availability is estimated according to information on hand at the time order is written. Seller is not responsible for delays in stock replenishment, and no order may be canceled or be eligible for a refund or rebate based on late merchandise arrival. The customer assumes all risk regarding determinations of furniture quality, size, use, transportation and fit. Customer assumes full responsibility for ensuring that furniture will fit the space, purpose, and use intended by the customer. Seller shall not be responsible in any way for any consequential damages incurred by customer regardless of the cause, whether a delay or mistake in delivery or the furniture itself, its quality, function or use without limitation. Buyer agrees that Seller’s liability shall never exceed the extent of a full refund of the Total.
The "Market Price" listed on our website represents a discretionary company perception of the product's value and should not be relied upon as an accurate or prevailing market price. Please make your purchase decisions based on the actual price listed.
Invoice Sale Amount
All exchanges and cancellations are subject to seller approval. A 35% restocking fee based on the purchase price will be assessed on seller approved returns, exchanges or cancellations. Seller makes no warranty beyond any written description itemized in this order. Such disclaimer does not affect manufacturer warranty if any. Modani disclaims all representations provided and shall not be liable for any errors in information provided. Buyer layaways are not subject to cancellation. Any change to an order must be made within three (3) calendar days after order date and in any case before delivery, subject to the terms herein.
Receiving Damaged Items
Every shipment is insured in the unlikely event that damage occurs during transit. We request that you inspect your item(s) upon delivery to ensure that the items are in the correct form. If your item(s) arrive damaged, please print "Damaged Upon Arrival" in the customer signature space and refuse the delivery. After shipment is refused and damage is verified, a claim will be filed, and a product(s) replacement will be issued. If a product is accepted and damaged, the customer will take on full responsibility for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs within 5 days from receipt of the package via email so that we can address and correct the situation. Modani shall have no liability or responsibility for damage occurring through the acts or omissions of a Third-Party Shipper. For curbside deliveries, it is the Customer's responsibility to un-package and move the items off the curb. If damage has occurred to the furniture during shipment of a curbside delivery, Customer must contact Modani immediate.
Tax
All sales are tax-free if delivered to a state where a Modani store location does not exist. For a list of store locations, please visit modani.com/store-locations.
Payment methods
Our secure server accepts American Express, Discover, Mastercard, Visa / Visa Electron, and Switch / Maestro. Payments must be made in full at the time of purchasing. Orders will be processed once the proper funds have cleared.
User Warranties
In placing an order, you warrant that you are over 18 years of age, and that you have the authority to place the order. You acknowledge and agree that all information provided is accurate, true, and complete.
Orders Status
You may log in using your email address and chosen password to view order history, print receipts, pick up tracking information and details regarding your order. You can also check on the status of an order by contacting 1.800.606.7319 or via email on the contact page . Contact us Page
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, the credit card will not be charged, and all payments made will be refunded. We will not be responsible for compensating any other losses incurred if the goods are not supplied.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price, regardless if the order has been confirmed. If your credit card has already been charged and we subsequently cancel your request, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
Returns
At Modani, we want our customers to always have an enjoyable experience. From first glance to post purchase, we are here to help. If your item has arrived in good condition but you're not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 30 days after delivery or at the time of the delivery by the Modani teams. Please be sure to familiarize yourself with the return and exchange policy below before completing your order, including conditions and exclusions that apply in the ‘Refund Process’ section. If your item arrives damaged, you have 7 days after delivery to report the issue.
Please contact Customer Service at 800-606-7319 within 30 days of delivery to obtain a return authorization number for convenience, or within 7 days of delivery if the item arrives damaged.
Approved returns are to be received in Modani’s distribution center no longer than 15 days after being reported.
Returned items will be inspected within 3 to 7 days of receiving the merchandise to ensure it is in new condition.
If you choose to return an item for convenience within 30 days of delivery (after obtaining approval from Modani’s customer service team and a return ticket), Modani will accommodate a pick up of the item from your home, however you will be responsible for a 30% restocking fee (deducted from the refund of your purchase amount to your original method of payment). The 30% restock fee can be waived if the item is returned for store credit.
The original shipping or delivery charges are non-refundable.
Refunds generally take between 7 to 10 business days to be credited after the merchandise has been inspected.
Store credit is valid for one year from date of issue. Credit not used by the set time frame will be deemed as forfeited (subject to local regulations).
For any assistance, the Customer Service Department can be reached at 800-606-7319, Monday-Friday 9:30 am to 6 pm Eastern time.
Disclaimer of Warranties
You expressly understand and agree that use of this site, modani.com, is at your sole risk and that this site is provided on an "as is" and "as available" basis. Modani makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included.
Modani reserves the right to modify or change the terms of use of this site, with or without notification, and at the sole discretion of Modani.
Indemnification
You agree to indemnify and hold harmless Modani and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees made or incurred by any third party arising out of or related to your use of this site (modani.com) or the products herein.
Termination
We reserve the right to terminate your account and restrict your use of this site (modani.com) if we have reason to believe you have violated any of these terms and conditions, including, but not limited to, providing false information.
Legal
All domestic and international orders are subject to the governing laws of the United States of America and the State of Florida by default, or any other local State as may be required by law.
Severability
If any provision of this Agreement is found to be contrary to law, such provision shall be of no force or effect; but the remainder of this Agreement shall continue in full force and effect.